Management & Operational Consultants
We Achieve Results Through:
Focus only on the important
Expertise
Smart people
Applying our 40+ years of personal experience in implementing change, fixing under performing operations and integrating new business for some of the largest organisations in the world
Collaboration
Working together
Working with you to build on your knowledge and experience of how you operate today and aiding you to implement and deliver your solution
Inquisitiveness
Exploring options
Exploring with you what your organisation is able to achieve today and more importantly what it could look like tomorrow
Honesty
Providing clarity
Being rigorous in all we do and not being afraid to speak as we find.
We specialise in three key areas:
Transformation - Integration - Remediation
Transformation
Programme managing the creation, implementation and improvement of Global Business Services and internal and external Shared Services
Integration
Programme managing the integration or divestment of business units and operations
Remediation
Programme managing and helping organisations fix poorly performing operations and third party contracts.
Meet the Team
Using the right people for the job
Michael Steer
Director
Michael has over 20 years experience in delivering sustainable business change for major organisations.
He has worked for the leading global technology and outsourcing firms in senior leadership positions developing and delivering solutions for clients such as: AstraZeneca; Deutsche Bank; BP; Shell; ING; Johnson Controls; Novartis and UTC.
Michael has extensive experience of sourcing, offshoring, and finance in a captive or outsourced environment.
He has set up Mongoose & Swan to share his knowledge and experience and to continue his learning.
Peter Colley
Associate Director
Peter has extensive experience of outsourcing, offshoring, finance and quality management. He worked for a leading global technology and outsourcing firm as a senior partner leading global engagements with major clients in the energy and utilities sectors: including BP; ExxonMobil; ConocoPhillips; United Utilities and Thames Water.
Peter lead the quality management function for the $15 billion outsourcing business across over 2000 clients. In this capacity he was assigned to personally manage and turnaround the most challenging engagements, to ensure the optimal business outcomes for the firm and its clients.
Learning & Sharing
By successfully delivering multiple complex change programmes we have learned and continue to learn.
Remediation is Challenging
Solutions for Failing, Broken or Underperforming Contracts
How many times have you been faced by a seemingly insurmountable problem with a key contract which is soaking up valuable management time and distracting attention away from the delivery of service, either as a provider or buyer of service. Read more...
Early Warning Signs of Failure
We have already discussed how you may remedy a poorly performing contract yet a more fundamental question is how does one know when you are heading for a fall and what are they early warning signs of a potentially stressed account? Read more...
A Town called Hope
Hope is a town in Arkansas, USA. It is not a strategy.
Back in the day, in a town called Hope, two young executives met for coffee in an upmarket hotel lobby. They were busy, bright and enthusiastic. On neutral territory they talked about opportunities and possibilities. She was a leading light …Read more...
What Our Clients Say About Us
Global Automotive OEM
Programme Manager
"Michael guided us through the initial stages of an important business change. His advice was always pertinent, concise and practical"
Global Pharmaceutical Organisation
Project Manager
"Michael provided excellent insights and advice on a difficult project. He was a pleasure to work with."
Global Life Sciences Company
CIO Advisory
"You made a real difference on the project and I always appreciated your direct and honest style coupled with your vast experience. It has been a pleasure to work with you during this time and I am proud of what we have achieved together."
Our Joint Success
Where we have been successful
Transformation
US Technology Company
Global change programme creating a multi-hub finance shared service delivery model for global finance processes for US technology organisation delivering benefits of $9.1M.
Read more about this challenge here...
Integration
Global BPO Company
Integration of a $330M 1,600 seat Insurance back office acquisition into existing operations.
Read more about this challenge here...
Remediation
Global Service Provider
Remedied and secured a market material $100M TCV contract suffering from a deteriorating relationship.
Read more about this challenge here...
