Something seems to be fundamentally broken in the Outsourcing world.
The C-suite is not happy with their legacy service providers and 77% want a change, as demonstrated by HFS research ( http://www.horsesforsources.com/c-suite-therapy_013016), while lower down the organisation only 27% of middle management agrees with the C-Suite and wish to see any change in the service provider.
So, how do we explain such an apparent large disparity between the C-Suite and middle management?
Well, perhaps middle management are too wrapped up in managing the service providers that they cannot see the wood for the trees whilst the C-Suite are out hunting the latest Unicorn to be seen on the horizon.
If the truth was known we would probably find it to be a little bit of both.
So how can we get better alignment between the C-Suite and their middle management?
What steps can we take to pull these two disparate views together?
Take a look at this article recently published on linkedin http://outsourcemag.com/hunting-unicorns-why-clients-need-internal-alignment-before-whipping-their-service-providers to see our thoughts on this area.